How the Cross-Sell works? 🦄
Warm hello! 👋😁
In this tutorial we will explain about the cross-sell offer. Let's start! 😎
The cross-sell feature enables to show 1-click cross-sell offers on product pages and on the cart page.
Here's an example form Zoorix demo store:
Let's quickly overview the cross-sell settings. The cross-sell settings can be found under the Settings tab -> Cross-Sell on the left menu
Following are the main settings of the cross-sell:
- Quick View
The quick view enables the customer look at the suggested product without leaving the product page or cart page.
Scroll down to reach the Quick View section:
Here's how it looks on-site when the customer hovers over the cross-sell item:
This is the pop-up when the customer clicks "Quick View":
The customer can add the product directly from the quick view pop-up.
- Notification pop-up
Scroll down to the Notification pop-up section:
This is how it looks on-site when the customer adds a product using the cross-sell:
- Collapse
Scroll down to the collapse section. You can check the box to enable cross-sell collapse, and set the background color (with transparency if you'd like):
Here's how it looks on-site. The customer has to click it to open it:
How to set the products in the cross-sell?
The items in the cross-sell offer can be manually selected using product mapping, automatically using the app algorithm based on the store orders, or combination of both.
- Set product recommendations manually
Product mapping is the way to manually set the cross-sell offers. To do that, go to the Offers tab -> Cross-Sell on the left menu:
For a detailed tutorial about settings product mappings, please to the product mapping tutorial.
Excluded
This is a list of products that will NEVER be displayed in the cross-sell offers. Please refer to the Excluded feature tutorial for further reading.
- Set product recommendations automatically
To enable the automatic recommendations engine, go to the Settings tab -> Cross-Sell on the left menu -> Product recommendations section.
Now disable the "Show cross-sell only on source product" configuration and enable the "AI powered recommendations".
- Hybrid mode of both manual and automatic recommendations
To set the hybrid mode you should set the automatic mode (see #2 above) and define some product mappings (see #1 above). That way the app will show the automatic recommendation where there aren't any manual offers defined.
Updated on: 06/01/2023
Thank you!